The Pinnacle Perspective: Pinnacle AI CRM Updates
The Pinnacle Perspective is the podcast where we break down the latest features, improvements, and innovations inside Pinnacle AI CRM.
Each episode delivers quick, practical insights into new tools and updates designed to help marketers, agencies, and businesses streamline their workflows, manage leads more effectively, and grow faster using powerful CRM technology.
From automation improvements and pipeline management to website features, reporting tools, and team collaboration updates, we explain what’s new in Pinnacle AI CRM, how it works, and how you can use it to improve your marketing, sales, and operations.
If you want to stay up to date with the latest platform updates and learn how to get the most out of your CRM, The Pinnacle Perspective gives you the insights you need in short, easy-to-follow episodes.
Learn more about Pinnacle AI CRM at https://getpinnacle.ai
Episodes
95 episodes
User Replied Wait Step for Workflow Automation
In this episode of The Pinnacle Perspective, we cover a new Wait step update in Pinnacle AI CRM that allows workflows to continue when a user replies to a contact. Instead of triggering automation only from customer activity, businesses can now bu...
Organize Course Libraries With Course Tags
In this episode of The Pinnacle Perspective, we explore the new course tags feature inside Pinnacle AI CRM. This update helps businesses, marketers, and agencies better organize learning products by labeling courses by language, difficulty, and to...
SMS Notifications for Rental Booking Events
In this episode of The Pinnacle Perspective, we cover the new SMS notifications now available for Rental booking events in Pinnacle AI CRM. Businesses, marketers, and agencies can now automate text updates for booking reminders, unconfirmed appoin...
Trigger Workflows When Team Members Reply
In this episode of The Pinnacle Perspective... we explore the new User Replied workflow trigger inside Pinnacle AI CRM. This update allows automations to start when a team member replies to a contact through a supported conversation channel, helpi...
Automate Workflows From Client Portal File Uploads
In this episode of The Pinnacle Perspective... we cover a new automation update for the Client Portal Shared Documents experience inside Pinnacle AI CRM. Businesses, marketers, and agencies can now trigger workflows automatically whenever a client...
Manage Bookable Inventory With Rentals
In this episode of The Pinnacle Perspective, we explore Rentals, a new Pinnacle AI CRM feature designed for businesses that manage duration-based, bookable inventory. Whether you offer spaces, equipment, vehicles, event supplies, or bundled rental...
Notify Opportunity Owners and Followers in Workflows
In this episode of The Pinnacle Perspective, we explore an update to Internal Notification workflow actions in Pinnacle AI CRM that gives teams more control over who gets notified when opportunity-related activity occurs. Businesses can now notify...
Automate Conversation SLA Events With New Workflow Triggers
In this episode of The Pinnacle Perspective, we explore the new Conversation SLA workflow trigger inside Pinnacle AI CRM. This update helps teams automate actions when a customer conversation is due soon, becomes overdue, or has its SLA manually d...
SMS Dashboard Widgets for Message Performance Reporting
In this episode of The Pinnacle Perspective... we explore the new SMS dashboard widgets now available inside Pinnacle AI CRM. SMS activity can now be monitored alongside Emails and Calls, giving businesses, marketers, and agencies a clearer view o...
Redesigned Wait Action: Intent-Based Cards & AI Setup
In this episode of The Pinnacle Perspective... we highlight the redesigned Wait action in Pinnacle AI CRM, an intent-based interface that replaces nested dropdowns with descriptive, grouped cards, adds recurring schedule support, and introduces an...
Linear Integration Into Workflow Builder With Two-Way Linking
In this episode of The Pinnacle Perspective... we introduce a native Linear integration inside the Pinnacle AI CRM Workflow Builder. The update lets teams trigger automations from engineering events and create two‑way links between Linear issues a...
Reply To Bluesky Comments From The Social Planner
In this episode of The Pinnacle Perspective... we highlight a time-saving update: Pinnacle AI CRM now allows direct replies to Bluesky comments from the Social Planner. From the Comments area you can open a post, hit Reply under any comment and re...
Connect Housecall Pro to Workflow Automation
In this episode of The Pinnacle Perspective... we cover the new Housecall Pro connection inside Pinnacle AI CRM Workflows. Home service businesses can now connect Housecall Pro using an API key and trigger automations around key job events such as...
Expanded Media Library File Previews
In this episode of The Pinnacle Perspective, we cover an update to the Media Library inside Pinnacle AI CRM that makes file management faster and more convenient. Users can now preview a wider range of file types directly in the browser, including...
Expanded Audit Logs for Preference Management
In this episode of The Pinnacle Perspective... we explore the expanded Audit Logs for Preference Management inside Pinnacle AI CRM. This update gives teams greater visibility into changes made to contact preferences and subscription types, includi...
Manage Form, Survey, And Quiz Columns Before Submissions Arrive
In this episode of The Pinnacle Perspective, we cover an improvement to submission management for forms, surveys, and quizzes inside Pinnacle AI CRM. Manage Fields now displays all fields from the form definition, even if those fields have not rec...
Control Modal Height for Embedded Forms, Surveys, and Quizzes
In this episode of The Pinnacle Perspective... we cover a new embed control update inside Pinnacle AI CRM that makes forms, surveys, and quizzes easier to customize and manage. Users can now set modal height directly when generating embed codes fo...
Create LinkedIn Polls In The Social Planner
In this episode of The Pinnacle Perspective, we introduce LinkedIn Polls in the Social Planner inside Pinnacle AI CRM. This update allows users to create and publish LinkedIn Polls directly within their social posting workflow, including adding a ...
Gradient Button Backgrounds in Forms, Surveys, and Quizzes
In this episode of The Pinnacle Perspective, we cover the new gradient background support for buttons in the Form, Survey, and Quiz Builder inside Pinnacle AI CRM. This update gives users the option to move beyond solid button colors and create mo...
Faster AI Reply Suggestions In Conversations AI
In this episode of The Pinnacle Perspective... we explore the revamped Suggestive Mode in Conversations AI inside Pinnacle AI CRM. This update helps teams respond to customer messages faster by preparing AI-generated reply suggestions in the backg...
Sync Community Onboarding Answers To CRM Custom Fields
In this episode of The Pinnacle Perspective we highlight a practical update: community membership questions can now map directly into Pinnacle AI CRM custom fields. Instead of manually copying onboarding responses, answers from your membership flo...
Automate Facebook Review Replies With AI Agents
In this episode of The Pinnacle Perspective we introduce AI Agents that automatically reply to Facebook reviews directly from Pinnacle AI CRM. Configure agents in Reputation settings by defining tone, language, triggers, and which pages to monitor...
AI Data Extract: Turn Messy Text Into Structured Workflow Variables
In this episode of The Pinnacle Perspective... we introduce the new AI Data Extract action inside Pinnacle AI CRM, a workflow step that turns unstructured inputs — emails, SMS, webhook payloads, or other AI outputs — into clean, typed variables. C...
Knowledge Base Search Enables Targeted AI Agent Responses
In this episode of The Pinnacle Perspective... we introduce Knowledge Base Search, a practical enhancement to the AI Agent action in Pinnacle AI CRM. Instead of embedding extensive company context in every prompt, agents can query one or more know...
Add Captions to Blog Images in Pinnacle Editor
In this episode of The Pinnacle Perspective we highlight a new Blog Editor enhancement in Pinnacle AI CRM that lets you add captions directly to blog images. The caption field supports multiple lines and attachments for richer storytelling, while ...