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Pinnacle Ai: People, Not Just Software

Running a business shouldn't mean running fifteen apps. This podcast covers what's new in Pinnacle Ai powered by HighLevel, plus practical guides from the Pinnacle Ai blog on answering every lead, following up, booking appointments, and collecting reviews.

Each episode takes one update or one topic, explains how it works, and shows you how to use it. No jargon. When something has a limit, we say so.

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Pinnacle Ai: People, Not Just Software

Custom value chips flag stale values in workflow messages

September 18, 2026

0:00 | 1:50

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In this episode of The Pinnacle Perspective, we look at a small workflow editing update that can save your team from sending the wrong message. When you’re cleaning up a text at the front counter before closing, it’s easy to miss an old customer name, date, or saved value buried in a sentence. Pinnacle Ai now shows valid custom values as blue chips inside workflow text fields, so they’re easier to spot and review. You can type a slash to search for and add a value, click an existing chip to replace it, and see stale or unrecognized values marked in red. The workflow still runs the same way. This update just helps you and your team catch what needs fixing before a message goes out. Learn more about Pinnacle Ai at https://getpinnacle.ai This episode was narrated with an AI voice.

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