The Pinnacle Perspective: Pinnacle AI CRM Updates

Automatic Contact Capture for WhatsApp Usernames

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In this episode of The Pinnacle Perspective, we cover Pinnacle AI CRM’s support for WhatsApp usernames, a new WhatsApp capability that allows customers to message businesses without sharing their phone number. As this feature rolls out, Pinnacle AI CRM automatically creates new contacts when username-based WhatsApp users message your business for the first time, using their WhatsApp username and business-scoped user ID. This helps businesses, marketers, and agencies continue capturing conversations, managing leads, and maintaining customer records even when phone numbers are not available. Existing WhatsApp workflows, phone-number messaging, contact imports, automations, and conversation histories remain unchanged, making the update seamless and disruption-free. Learn more about Pinnacle AI CRM at https://getpinnacle.ai

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