The Pinnacle Perspective: Pinnacle AI CRM Updates

User Replied Wait Step for Workflow Automation

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In this episode of The Pinnacle Perspective, we cover a new Wait step update in Pinnacle AI CRM that allows workflows to continue when a user replies to a contact. Instead of triggering automation only from customer activity, businesses can now build workflows that respond to team actions across supported conversation channels. Users can choose whether replies from any user, the assigned user, or specific team members should move the workflow forward, with optional timeout settings for added flexibility. This update helps marketers, agencies, and sales teams create more accurate follow-up sequences, improve timing, and align automations with real conversations happening inside the CRM. Learn more about Pinnacle AI CRM at https://getpinnacle.ai

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