The Pinnacle Perspective: Pinnacle AI CRM Updates

Load On User Interaction Toggle For Chat Widget

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In this episode of The Pinnacle Perspective we highlight the new "Load on user interaction" toggle in the Chat Window settings of Pinnacle AI CRM. The option delays widget loading until a visitor scrolls, clicks, or touches the page, reducing blocking time and improving initial page performance—especially on mobile and slow connections. If no interaction occurs, an 8-second fallback displays the widget so you don’t miss engagement opportunities. Turn it on by editing a site’s Chat Widget in the Sites area and enabling the toggle under Additional Options. For businesses, marketers, and agencies this provides a simple way to boost page speed while preserving customer conversations and conversions. Learn more about Pinnacle AI CRM at https://getpinnacle.ai

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