Welcome to the Pinnacle Perspective, your quick update on what's new inside Pinnacle AI CRM. Today's update is all about Conversation AI and email. Conversation AI can now respond to incoming emails with the same intelligence and personalization you already get in chat. That means email-specific features like dedicated formatting, CC and BCC defaults, and selectable email formatting are built right into your AI agents. Setting it up is simple. Head into the AI agents area and open the Conversation AI tab. From there, you can edit a bot you already have or create a new one. Inside the bot settings, you'll find the channels drop-down. Switch on the email channel, then click to configure your email settings. You'll be guided to choose sender details and how replies should behave, and then you can design the actual email template. You can pick plain text or use the design editor so the AI follows the exact format you want. And if you need certain people copied on every AI response, set your default CC and BCC recipients right there. Once enabled, Conversation AI brings email into the same automation flow as your chat channels. The AI will process incoming messages, apply the rules and context you've configured, and respond automatically according to the template and reply behavior you set. What this gives you is consistent, personalized outreach without extra manual effort. Marketers and agencies can maintain brand voice across channels, ensure the right stakeholders are looped in with CC or BCC defaults, and choose clean plain text replies or visually designed emails depending on the situation. It's about reducing friction and keeping conversations moving across chat and email from a single place in Pinnacle AI CRM. That's the update. Try enabling email on your conversation AI agents and see how it streamlines responses and keeps messaging consistent. Thanks for listening to the Pinnacle Perspective. We'll be back soon with more product news to help you stay at the top of your game.