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The Pinnacle Perspective
Welcome to "The Pinnacle Perspective"—a podcast where innovation meets action, and the future of work becomes a present reality. Picture a world where mundane tasks no longer eat up your day, where automation frees you to focus on what really matters: growing your business, building relationships, and driving success. This is the world we explore in every episode.
Each week, we take you behind the scenes of the latest breakthroughs in AI, CRM systems, and automation, guiding you through how these technologies are reshaping industries and empowering businesses to do more with less. Imagine walking into every meeting armed with actionable data, or reclaiming hours spent on admin tasks to focus on selling, creating, and leading. It’s not a dream—it’s happening right now.
Join us as we sit down with industry leaders, tech pioneers, and business strategists to discuss the cutting-edge tools and strategies that are defining the future of work. We’ll dive into real-world success stories, explore the highs and lows of digital transformation, and uncover practical tips to help you work smarter, not harder.
Whether you’re an entrepreneur looking to scale, a sales professional aiming for the next level, or simply a tech enthusiast eager to stay ahead, "The Pinnacle Perspective" is your guide to mastering the tools of tomorrow, today. So plug in, tune out distractions, and get ready to see your business through a whole new lens.
Subscribe now and start your journey toward a future where success isn’t just a goal—it’s a process powered by technology, automation, and a clear vision for what’s next.
The Pinnacle Perspective
Revolutionize Your Professional Workflow: Enhancing Efficiency and Security with Cutting-Edge Tech Updates
Unlock the secrets to making your professional life both efficient and secure with our latest episode. Imagine connecting instantly on calls without the annoying wait for recording messages, enhancing your first impressions. We explore how you can now send voice notes directly in WhatsApp chats, a game-changer for those constantly on the move. Plus, automation lovers rejoice! Upgraded forms and surveys now let you assign scores to responses, automating your data collection and response process like never before. It's all about smarter, more streamlined workflows, and we're here to help you master them.
But we don't stop at convenience. Security is at the forefront as we discuss robust measures to combat voice call fraud and limit those nuisance robocalls, ensuring peace of mind as you use these powerful tools. And for businesses navigating the tricky waters of taxes across different jurisdictions, our episode reveals new flexibility with pricing options. Whether you prefer tax-inclusive or tax-exclusive pricing, you'll gain greater control to adapt to varying tax laws. Join us and discover how these updates can revolutionize your professional life and help you stay ahead in the game.
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Hey everyone and welcome back, ready to dive into some updates with me today.
Speaker 2:Always. What do we got?
Speaker 1:Well, let's see Some really cool stuff. Actually. We're talking faster calls, smarter forms, even a WhatsApp update. I think you'll really like.
Speaker 2:Sounds good to me, let's jump in.
Speaker 1:Okay, so first up, how about those times you're making a call and you have to wait for that recording message to finish? You know the one. This call may be recorded.
Speaker 2:Oh yeah, I know exactly what you mean.
Speaker 1:Drives me crazy, Especially when you're trying to connect with a lead. Every second counts.
Speaker 2:For sure, it's all about that first impression.
Speaker 1:Right, well, good news no more waiting. Agents are now connected instantly. The recording still plays, but it's in the background, so you can start talking right away.
Speaker 2:Yeah, that's what I call efficient. It's like they're reading our minds and eliminating those little annoyances.
Speaker 1:I know right. And speaking of things that make life easier, let's talk about WhatsApp. You can send voice notes now, right in your conversations.
Speaker 2:Oh wow, Seriously About time. I can think of a million times that would come in handy.
Speaker 1:Right, it's perfect for when you're on the go, maybe running between meetings, and need to give someone a quick update. Boom, send a voice note Done.
Speaker 2:Yeah, or even just when typing is a pain you know, Sometimes it's just easier to talk it out.
Speaker 1:Totally, and it's so much more personal than a text message. Okay, ready for something really cool. Forms and surveys just got a major upgrade.
Speaker 2:Okay, I'm intrigued. What's changed?
Speaker 1:Remember how you could only use like number fields for calculations before.
Speaker 2:Yeah, I think so.
Speaker 1:Well, hold on to your hats, because now you can assign scores to radio buttons, checkboxes, even drop down menus. It's like whoa.
Speaker 2:Wait, seriously, that's huge. So, like if I'm creating a customer satisfaction survey, I can assign point values to each satisfaction level and actually calculate a score.
Speaker 1:You got it and not just calculate, but you can use those scores to trigger different actions, personalized follow-ups, all sorts of automation magic.
Speaker 2:Okay, now you're talking my language. Automation is the best, especially when it comes to stuff like this.
Speaker 1:For sure, it's all about working smarter, not harder, right.
Speaker 2:Absolutely so instead of me going through every single response manually, I can have this system do the heavy lifting for me.
Speaker 1:Exactly. It's like having your own personal assistant sifting through the data and flagging what's important.
Speaker 2:Love it. This is going to be a game changer. Okay, so we've got faster calls, we've got smarter forms. What else is up our sleeve?
Speaker 1:How about some peace of mind? Let's talk about security. Okay yeah, that's always good, especially these days. Right, well, they've really stepped up their game when it comes to preventing voice call fraud, which, unfortunately, is becoming more and more common.
Speaker 2:It's scary how sophisticated some of those scams are getting.
Speaker 1:I know right, but now suspicious users are automatically blocked from making calls. Plus, they've put a limit on how many simultaneous calls can be made to the same number from one account.
Speaker 2:Oh smart, that should definitely help cut down on those annoying robocalls too.
Speaker 1:Exactly, it's like they've got our backs. You know, making sure we can use these tools without worrying about security risks.
Speaker 2:It makes a huge difference knowing they're taking it seriously.
Speaker 1:It really does. Ok, ready for a deep dive into something that might seem a little dry but is super important Taxes.
Speaker 2:Oh, taxes, always a thrill a minute.
Speaker 1:I know right, but actually this is pretty cool. But actually this is pretty cool. You can now choose between tax inclusive or tax exclusive pricing like globally, and then even for individual products.
Speaker 2:Hold on, let me make sure I'm following, so I can have like my whole store set up with tax included. But then if I need to change it for, say, a specific item, Exactly, you've got it.
Speaker 1:It's all about giving you more control and flexibility.
Speaker 2:That's huge. I mean especially for businesses operating in different countries with different tax laws. It can get complicated.
Speaker 1:Fast Tell me about it, and nobody wants to mess around with tax stuff, right?
Speaker 2:No way. So this is definitely welcome change. It's like they're trying to make our lives easier, one update at a time.
Speaker 1:It really is amazing all the little things they think of. You know like, even just those little tweaks that make a big difference. Speaking of tweaks, ever wish you could click on something in a dashboard to get more info, Like you're looking at sales numbers and bam, you could just click to see the actual transaction.
Speaker 2:Oh, all the time. Dashboards are great for the big picture, but sometimes you need to dive into the details.
Speaker 1:Right. Well, good news, my friend you can Hyperlinks and text boxes on dashboards. It's a thing now.
Speaker 2:No way, seriously, that's a game changer.
Speaker 1:I know right. No more like copy pasting links or anything, Just click and go.
Speaker 2:So I could have a link to a report or even just like a specific part of a spreadsheet.
Speaker 1:Pretty much it's all connected now. Your dashboards just got a whole lot more powerful.
Speaker 2:I can see it now Dashboards of the future. It's like data at your fingertips.
Speaker 1:Exactly Okay, enough about dashboards, let's talk speed, specifically call connection speed.
Speaker 2:Ooh, yes, this is a big one. Remember when you'd call a lead and that awkward silence while you waited for the call to connect.
Speaker 1:At worst. And then, finally, that robotic voice comes on. This call may be recorded. Talk about killing the vibe.
Speaker 2:Gone Agents are connected instantly now like a regular phone call.
Speaker 1:I know it's amazing and the recording message still plays, but it's in the background so you can just start talking right away.
Speaker 2:It's those little things, you know, that make a huge difference in how a call goes.
Speaker 1:Totally. It's all about making those connections right. It's amazing how much smoother those calls feel now. But speed isn't everything right. We got to talk about security.
Speaker 2:Absolutely Got to keep things safe and sound.
Speaker 1:Exactly, and it looks like they've been hard at work combating voice call fraud which, let's face it, is a growing concern these days.
Speaker 2:It's definitely something to take seriously, for sure.
Speaker 1:So one of the big changes is that suspicious users are now blocked from even making calls.
Speaker 2:Oh, wow, ok, so they're being proactive. I like it.
Speaker 1:Right and to prevent those annoying robocalls, there's a new limit on how many simultaneous calls you can make to the same number from one account.
Speaker 2:Smart move that should cut down on the spam significantly.
Speaker 1:You would think, right, okay, so shifting gears a bit. Let's revisit those enhanced tax settings we talked about earlier.
Speaker 2:Ah, yes, taxes the gift that keeps on giving.
Speaker 1:Huh, well, these updates are actually pretty cool. Remember how we talked about having more control over tax-inclusive and tax-exclusive pricing?
Speaker 2:Yeah, definitely, it seemed like a really useful feature.
Speaker 1:Well, it gets even better. Imagine this You're a business owner, right? You're selling your products all over the world. Wouldn't it be great if you could make sure your prices made sense to every customer, no matter where they're located?
Speaker 2:prices made sense to every customer, no matter where they're located. That would be ideal.
Speaker 1:No more confusion about what the final price will be Exactly, and that's what these enhanced tax settings let you do. You can display prices with the tax included or excluded, and you can even set different preferences for specific products or regions.
Speaker 2:Wow, so it's super customizable. That gives businesses a lot more flexibility.
Speaker 1:Exactly. It's like having your own personal tax expert making sure you're compliant, no matter where you're selling.
Speaker 2:That takes a huge load off, especially for businesses just starting to expand internationally.
Speaker 1:For sure. And there you have it a whirlwind tour of all the latest updates, from faster calls to smarter forms, to even those all important tax settings. It's clear they've been busy making things easier for us even those all-important tax settings.
Speaker 2:It's clear they've been busy making things easier for us. They really have, and I for one am here for it. It's exciting to see how they're constantly innovating and coming up with new ways to streamline our work.
Speaker 1:It's all about working smarter, not harder, right.
Speaker 2:Couldn't agree more.
Speaker 1:Well, on that note, let's wrap things up for today's Deep Dive. Until next time, keep exploring those new features and see what amazing things you can achieve.
Speaker 2:And don't forget to check back for more deep dives on all the latest and greatest updates. See you next time.